In case you haven’t already heard, The PMN officially announced our next webinar, “The New Rules Of Customer Service – Participate or Perish” featuring social media guru Steve Rubel. For those of you who don’t know Steve, he is the SVP, Director of Insights at Edelman Digital and authors the popular Micro Persuasion blog on digital trends. In addition to his blog, Steve is actively followed by more than 20,000 people on Twitter and writes a bi-weekly column for Ad Age.

Having known Steve for more than 13 years, I can say without a doubt that our members are in for a treat. There are few people better qualified to help our members understand how to leverage the power of participatory marketing to grow customer relationships and marketing results. Given Steve’s cult-like following, I encourage you all to register early as space is limited. I also want to thank our newest sponsor – TNS Cymfony, a leader in analyzing market influence in social and traditional media. TNS Cymfony joins a growing roster of market-leading sponsors, including recent additions StrongMail and Goodmail.

In addition, for those of you who missed Charlene Li’s fantastic webinar “How To Spark A Conversation Revolution – And Keep Your Job!” in January, you can view the archived webinar and presentation on the member section of our site (membership now required). I also encourage you to check out our Question forum where Charlene responded to attendee questions. Finally, if you haven’t registered for next month’s webinar “Everything They’ve Told You About Marketing Is Wrong,” featuring respected industry analyst Ron Shevlin and sponsored by Goodmail , you can do so by visiting our website.

’Til Next Time