The New Year is quickly approaching and it seems fitting to take some time to look at a few of the key learnings from the past year. What better way to do that than to highlight some of the key take aways from some of 2009’s most successful social media marketing efforts. While we all may have different definitions of what “success” is, my look back on 2009 will focus on those social media campaigns that opened our eyes to the opportunities in social media or taught us new things about marketing.

Microsoft – I’m a PC:
After taking a beating from Apple, Microsoft finally responded with an innovative TV and multi-channel participatory marketing program that ended with two simple words – “Upload Yourself.” The campaign demonstrates that all media can be social/participatory and the importance of involving customers or the community in defining and defending your brand.

Ford - Fiesta Movement:
Ford invites 100 Gen Y’s to drive a Ford Fiesta (not available in the U.S. until next year) for six months and report their experience on various social media sites and blogs. The program demonstrates how social media and “Buzz” is the fifth ”P” --People-- in the classic four “P”s of marketing (Product, Price, Promotion, Place). It also demonstrates the continued acceleration of product launch cycles and that “pre-launch” is the new product launch with today’s social web. Special congratulations to Courtney Force who was recently awarded the Favorite Fiesta Agent title.

Nike – What Do You Play For?:
Nike calls on teens to share their sports stories. Participants are encouraged to upload photos of them playing the sport they love and to share their inspirational stories. Visitors then voted on their favorites and winners received prizes. While Nike is a brand that was built on showcasing the talents of unattainable superstars like Michael Jordan and Tiger Woods (who are not without their faults), this effort demonstrates the company’s evolution by leveraging the power of participation and real people to inspire other. . In today’s social web, advertising and promotion needs to be relevant, personal, identifiable, authentic and trusted. I believe this is the start of a major shift in advertising – bottom line: celebrities are out – real people like you and I are In. 

Starbucks - I'm In:
Starbucks encourages vistors to Starbucks.com and over 11,000 Starbucks locations to pledge 5 hours of community service.  In exchange Starbucks is giving those that pledge a free cup of coffee.  Participants also receive a pledge card and an "I'm In" badge that can be embedded on their websites to help spread the word.  What's so great about the Starbucks program is how it demonstrates the power of participation, and how organizations can be a catalyst for doing good.  The program has recieved national recognition and over 2.3 million hours have been donated between consumers and Starbucks employees.  Just goes to show you how marketers who think out of the box and add a little participation sweetener to their marketing efforts can not only build their brand and sales, but change the world.  

1-800-Flowers.com Mother’s Day:
Using an innovative outreach program, 1-800-Flowers targeted 24 “Mommy Bloggers” filling eight archetypes (On-the-Go, etc.) of motherhood to help spur Mother’s Day sales. Chosen bloggers received a bouquet of flowers and discount codes to share with their readers. Additionally, they were recognized by 1-800-Flowers’s blogger, encouraged to write their own blogs and attended a cocktail party in their honor with CEO Jim McCann. The program was significant for several reasons – first it highlights the importance of transparency and trust on the social web. In October, the FTC published its final guidelines requiring bloggers to disclose freebies or payments. Next, the innovative program incorporated unique tracking codes allowing 1-800-Flowers to measure success of the program including redemptions by blogger/site. For the 53% of you still struggling with measuring the ROI of your social media efforts this is a start.

Westin – Want to go for a Run:
Westin’s want to go for a run is an innovative participatory marketing and social program. Within minutes of checking into my room I received a voicemail from Westin’s running concierge inviting me to join him and fellow guests to refresh my mind and body with a 3 mile running tour of the city. Not only did the program reinforce Westin’s brand positioning and messaging (relax, renew, refresh), but the program showcases the fact that the best participatory marketing programs involve your employees and are operationalized to create unique differentiated experiences.

American Express – Shine A Light:
At a time when we could all use a little inspiration, Amex hit a home run with a program that shines a light on small business and serves as a powerful and positive reminder that the American Dream is still alive and well. While the program, which invited the public to nominate, “spotlight”, and vote on the small business that most inspired them, leveraged social media the real story is in the success of the small businesses themselves. More specifically the story is about what they teach us about the importance of customer relationships management (CRM). While social media may be in the spotlight right now, we all need to remember the importance of understanding our customer’s needs and interests and mastering the marketing basics like building great products and providing exceptional service and value before we jump on the social media bandwagon.

Lots of great lessons and congratulations to all the brands who pushed the envelope and built innovative marketing programs that got us all thinking – you’ve made us all better marketers for it. For more case studies visit our case study page. Looking forward to showcasing more great stories in 2010.

‘Til Next Time.

It’s planning season again and social media is not only top of mind but dominating the conversation. After a series of strategic discussions around social media with some of my top clients I’ve decided to take another look at the PMN case studies with a key question in mind – what can these programs teach us about marketing and the future of marketing? The findings were very enlightening -- so much so that I’ve written a feature in this month’s eM+C Magazine highlighting some of big take aha’s. While the article showcased four big brands, there is a ton more. That’s why I’ll be showcasing some of those additional insights here as well as at future webinars and speaking engagements. In the meantime I invite you to check out eM+C Magazine. Here is a quick summary along with the key learnings:

Ford’s Fiesta Movement shows us the growing importance of creating “pre-launch” buzz and may forever changes the way marketers introduce new products.

Nike’s What Do You Play For campaign teaches us the importance of building marketing programs that are not only inspirational but identifiable – celebrities no longer need apply.

1-800-Flowers’ Happy Mothers Days demonstrates the importance of transparency and tracking and

Starbucks’ I’m In proves cause marketing is not only good for the world but can be very good for your brand and sales.

Let me know what you think and be sure to check out the more than twenty PMN case studies on our website.

‘Til Next Time

In a new campaign called “What do you play for?” Nike calls on teens to share their sports stories. The effort includes a collaboration among Nike, social network Youth Noise and social media firm Brickfish. Participants are encouraged to upload photos of them playing the sport of their choice and to share their individual stories. Visitors to Youth Noise then vote on their favorite photos. Prizes will be awarded for the Best Photo and Most Viral which will be selected by Youth Noise from among the 250 highest scoring entries. Winners will receive $500 cash or scholarship. In addition, five randomly selected Sign-Up Sweepstakes winners will each receive $100 cash or scholarship.

The campaign is part of Nike’s focused social media strategy to get teens to participate with its brand through online communities that encourage them to share their personal sports stories and the impact sports has had on their lives or the lives of others. According to Youth Noise,

“Whether a young person dances to build his or her self-esteem and stay healthy, runs marathons to benefit local charities or teaches soccer to young boys in Uganda, we want to hear the story.”

Since the launch earlier this month, the site has received over 230,000 page views, 869 entries, 1,560 reviews and 7,366 votes.  Visitors can sort entries by most popular, most viewed, most viral, recently added and highest ranking. A review of the highest ranking stories shows the diversity of real life stories --many of which are not only inspiring, but ones that millions of us can relate to.

“I dance for the empowerment of all women”

“Freestyling for fitness and fun! Swimming helped bring great benefits to my child, who had bilateral-coordination disorder.”

“Heart of a Champion: When I was 10 years old I was injured in an ATV accident that left me paralyzed from the waist down. I was introduced to the world of disabled sports, primarily water-skiing…I have never loved something so much in my life. I plan to fulfill my dream of competing at the World Competition doing what I love the most.”

“I run to stay sane, to escape from all my problems and stresses”

Nike originally built its brand showcasing the talents of unattainable superheroes like Michael Jordan. This latest effort demonstrates the company's evolution by now leveraging the power and participation of their customer base to inspire others. For marketers struggling to figure out how to connect with their customers and prospects, the Nike example demonstrates some of the key questions you need ask yourselves: How does our product or service impact the lives of our customers? How can we get those consumers to be active with our brand in the most powerful and engaging way? The “What do you play for?” sweepstakes ends May 20th.